Žekevičienė, Alma, Kaunas University of Technology, Lithuania

• Economics and Management No. 14 (2009) - THE ISSUES AND PERSPECTIVES OF CONTEMPORARY QUALITY MANAGEMENT
  SERVICE QUALITY RESEARCHES IN HIGHER EDUCATION USING SERVQUAL
  Abstract  PDF
• Economics and Management Vol. 17 No. 3 (2012) - Management Trends
  QUALITY COSTS IDENTIFICATION OF HIGHER EDUCATION TEACHING PROCESS
  Abstract  PDF