DEVELOPMENT OF QUALITY CULTURE IN THE UNIVERSITIES
Keywords:quality, quality culture, quality management, universities.
In the area of higher education, however, the adoption of quality control has been superficial and diluted by the exercise of academic freedom, as well as being hampered by lack of shared vision and lack of a match between quality management and educational processes. Further, the prevailing culture of universities is often based on individual autonomy which is jealously guarded (Colling & Harvey, 1995). This type of culture is usually difficult to combine with the need for teamwork, which is an important feature of all quality management efforts (Boaden & Dale, 1992; Lagrosen et al., 2004). Cultural change is being recognised as an important aspect of total quality development. However, the issue surrounding quality culture in higher education has not been comprehensively studied.
Objective of the paper: This paper will discuss the issues of quality culture and its development in the universities. Methodology: The research methods were the literature review and document analysis.