THE LEVEL OF JOB SATISFACTION IN PUBLIC SECTOR: A SURVEY STUDY IN THE PROVINCE OF AĞRI, EASTERN ANATOLIA, TURKEY

Abstract

This study was carried out in 19 governmental offices located in the province of Ağrı, Eastern Anatolia, aiming to find out the job satisfaction level of public sector workers. Using descriptive survey design, the sample of the study was 267 public sector workers. To collect the data a scale including 20 items and two factors with five-point Likert was used. It was generated by three Turkish researchers in 1998 and based on Herzberg’s two factor theory. As a result of the study it was found out that the level of workers’ job satisfaction was middle also the same result remained valid for the other two factors. Another result was that there had been some differences according to workers’ characteristics. It was observed that the higher the position or academic qualification, the higher the job satisfaction level. The strong side of the study was that it was considerably comprehensive because it was held in all offices of the province and the number of responses was quiet adequate. On the other hand such a study was firstly done in public sector in the province. Thus it can be said that this study was worthwhile for the governance of the province.

DOI: http://dx.doi.org/10.5755/j01.em.17.2.2203